Fredsignals refund policy and cancellation terms

This page sets out the Fredsignals refund policy and the rules for cancelling your subscription. Fredsignals is a licensed relay of the Fredtrading — VIP — Main channel on Telegram: we deliver each published signal to your own private chat under a written agreement with the owner of the Fredtrading brand, Frederik Frost. The service costs $15 per month after a 3-day free trial, billing runs through Whop, and you can cancel at any time. Trading carries risk and you can lose money, so please read this policy together with our Terms of Service and risk disclosure before you subscribe.

Last updated: 3 August 2026.

Summary at a glance

The table below is a plain-language summary. The full wording in the sections that follow takes precedence if the two ever appear to disagree.

Who you are contracting with

The service is operated from Slovakia, in the European Union, and is available to customers worldwide. Payments are processed by Whop, which acts as merchant of record. That means Whop takes the payment, issues the receipt and appears on your card or bank statement, while Fredsignals is the supplier of the service itself and decides refund requests under this policy. Because Whop handles the money, an approved refund is returned by Whop to the original payment method — we cannot pay you by another route.

If you are a consumer, nothing in this policy limits the rights you have under mandatory consumer law in your country of residence. Where local law gives you more than this policy does, local law wins.

The 3-day free trial

Every new subscriber can try the relay free for 3 days. During the trial you receive the same signals, delivered to the same private Telegram chat, with the same invisible watermark on every copy.

• Your payment method is authorised at sign-up, but no subscription fee is charged during the trial.
• If you do nothing, the trial converts automatically into a paid monthly subscription at $15 and the first charge is taken when the trial ends.
• If you cancel before the trial ends, you are not charged at all. You keep access for the remainder of the trial.
• The trial is intended for one person, once. Repeat trials created through additional accounts may be cancelled without notice.

Cancelling a trial takes about thirty seconds — see pricing and trial details if you want the numbers before you start.

How to cancel your subscription

You cancel in Whop, not in Telegram. Leaving the chat or blocking the bot does not stop billing.

1. Sign in to Whop with the account you used at checkout.
2. Open your profile, then Orders (in the mobile app: Manage Orders).
3. Select the Fredsignals membership.
4. Choose Cancel membership and confirm.

Cancellation takes effect at the end of the period you have already paid for. Until that date the bot keeps sending signals; after it, delivery stops and no further charge is made. To be safe, cancel at least 24 hours before your renewal date — a renewal that has already been taken is handled as a refund request, not as a cancellation.

If you cannot reach your Whop account, contact us through the contact page and we will cancel the membership from our side.

What the Fredsignals refund policy covers

Right of withdrawal for consumers in the EU, EEA and UK

If you are a consumer resident in the European Union, the EEA or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days, without giving a reason. Because the service is a digital service that starts immediately, you are asked at checkout to consent to immediate performance and to acknowledge that performance may reduce or end this right. Under EU rules a trader may in that case charge a proportionate amount for what was already supplied.

Delivery failures on our side

You pay for signals to arrive in your private chat within seconds of publication. If a fault on our side stops that for a meaningful stretch of a billing period, tell us and we will refund or credit the affected days on a pro-rata basis. Short interruptions, Telegram outages, and delays caused by your own device, network or notification settings do not qualify.

Duplicate and unintended charges

Duplicate charges, charges after a confirmed cancellation, and charges to a card you no longer control are refunded in full once verified. Report them as soon as you notice them.

Discretionary refunds

Outside the cases above there is no automatic right to a refund, but we would rather keep a fair reputation than $15. If a renewal caught you out and you have not used the signals since it was taken, write to us within 7 days and we will look at it. Decisions are made case by case and one goodwill refund does not create a right to another.

When the Fredsignals refund policy does not apply

We do not refund in the following situations:

• Trading losses. Signals are general information about the market, not personal investment advice and not a forecast you can rely on. Whether you take a trade, at what size, and with which broker is your decision alone. Losses — including losses on a signal that went against the market — are not a ground for a refund.
• Unused access. Periods in which you chose not to trade, muted the chat, were on holiday or simply forgot about the subscription remain payable.
• Dissatisfaction with the source channel. We relay what the VIP channel publishes. The number of signals, their frequency, the instruments covered and the results are set by the channel, not by us.
• Broker or platform problems. Slippage, spread, requotes, execution errors, swap charges and withdrawal issues are matters between you and your broker.
• Breach of terms. Sharing, forwarding, screenshotting for redistribution or reselling signals ends access immediately and without refund. Every copy we send carries an invisible watermark that identifies the recipient, so leaked messages can be traced back to the account that leaked them.
• Renewals reported long after the fact. Requests about a charge older than the current billing period are normally declined; check your statements rather than relying on us to spot it.

How to request a refund

Send your request through our contact page and include:

• the email address used at Whop checkout;
• the Whop order or receipt number;
• the date and amount of the charge;
• a short explanation of the ground you are relying on.

We aim to answer every request within 3 business days and to decide it within 10 days of receiving the information we need. Approved refunds are issued by Whop to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer. Refunds are made in the currency of the original charge; we are not responsible for currency conversion differences or fees applied by your bank.

A refund of a billing period also ends access for that period. The bot stops sending signals once the refund is processed.

Chargebacks and payment disputes

Please contact us before you open a chargeback. Almost every dispute we see — an unexpected renewal, a charge on an old card, a cancellation that did not go through — is faster to resolve directly, and the outcome is the same money back. If your question is about the payment itself rather than the service, Whop's support can help as merchant of record.

Where a chargeback is opened, access is suspended while the case runs and we supply the card scheme with the delivery record for the account. Chargebacks raised in bad faith after signals were received may lead to permanent exclusion from the service.

Renewals, price changes and termination by us

• Renewals. The subscription renews automatically every month at $15 until you cancel. Whop sends a receipt for each charge.
• Price changes. We will notify existing subscribers by email or in the chat before any price change takes effect. If you do not accept the new price, cancel before the next renewal.
• Termination by us. If we discontinue the service, or if the licence under which we relay the channel ends, we will refund the unused part of your current billing period on a pro-rata basis. If we terminate your access because you breached the terms, no refund is due.

Risk warning

Trading gold (XAUUSD), forex and other leveraged products carries a high level of risk and can result in the loss of some or all of your capital. Past performance of any signal, channel or strategy does not predict future results. The signals relayed by Fredsignals are general market information, not personal investment advice, and take no account of your circumstances, experience or objectives. Only trade with money you can afford to lose, and take independent advice if you need it. If you want to understand what actually arrives in a message before you subscribe, read how gold trading signals are built and how the relay delivers them.

Changes to this policy

We may update this policy — for example to reflect changes in the law or in how Whop processes payments. The version in force is the one published on this page on the date of your charge, and material changes will be announced in the chat before they apply. Continuing the subscription after a change takes effect means you accept the updated policy.

Try it before you pay

The simplest way to avoid a refund request is to use the trial. Three days, no charge, full delivery — then decide. Start your 3-day free trial, and if it is not for you, cancel in Whop before the trial ends and nothing is taken. See also our privacy policy for what we store about your account.

Trading carries a high level of risk and can result in the loss of your entire capital. Signals are general information, not personal investment advice. Past performance is not a reliable indicator of future results.